Most of us find ourselves interacting with a contact center (previously known as “call center”) at least once a week. Most of us REALLY doing this. It doesn’t matter if the contact center belongs to your ISP, your TV cable provider, your credit card company, you bank or any retailer you want to contact - the user experience of most of us is problematic in so many ways, that it is a wonder that we are still continuing to use it.
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By Sagee Ben-Zedeff | July 29th, 2008 | Filed under Innovation, Video Applications
There is a very unforgettable scene in the 2006 motion picture Babel, where the deaf teenage Japanese girl Chieko talks to her best friend using her very cool mobile phone discussing what to do later that night. Official poster from the movie Babel. You might wonder why that particular scene left such an impression on me, when other scenes from that movie are probably much more impressive. I think it’s because sitting in the cinema, then and there, I saw
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By Sagee Ben-Zedeff | July 22nd, 2008 | Filed under Innovation, Video Conferencing
Shai Tsur wrote a post in BloGiza a few weeks ago wondering if too many communication options lead to worse communication. Shai writes this in respect to social media and the explosion of choices to interact with friends. I immediately thought of unified communications and enterprise communications. Too many options. (CC) In a recent No Jitter post, Irwin Lazar analyzed a recent survey of over 130 IT executives in which participants were
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By Sagee Ben-Zedeff | July 15th, 2008 | Filed under Unified Communication
Last month RADVISION hosted the SuperOp event here in Tel-Aviv, in the Carlton hotel next to the beautiful Tel-Aviv sea shore. Tsahi, who was part of the organizing team, told me that the Carlton Hotel was actively promoting a new service - personal video conferencing from the comfort of your room. Video conferencing promotion in the Carlton Tel-Aviv hotel. Photos: Tsahi Levent-Levi. If you have ever travelled on business (and even on pleasure), and especially if you happen
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By Sagee Ben-Zedeff | July 8th, 2008 | Filed under Innovation, Video Conferencing
I’ve been writing here a lot in praise of video conferencing, mainly from an enterprise perspective. The benefits such as travel costs reduction and inter-continental work meetings are easy to explain. However video conferencing can be used just as effectively on a personal level, for instance to bridge between geographically separated family members. A good example for such families, separated for a long time and by circumstances that do not allow them to physically unite, are those of US soldiers
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By Sagee Ben-Zedeff | July 1st, 2008 | Filed under Video Conferencing
[This post is written by Ariel David, Video Technologies Expert in RADVISION's Networking Business Unit. Ariel has close to a decade of experience in video technologies and has embedded systems for video and image coding, video enhancement technologies and the management and development of integrated solutions. He can be reached at arield@radvision.com ] High definition (HD) is everywhere. If you haven’t read about it in one of the posts here, you probably saw it featured in a commercial. If you
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By guest | June 24th, 2008 | Filed under Video Conferencing
So the cat is out of the bag. That is the Cat 2.0, out of the bag of Steve Jobs. Last Monday in San Francisco Apple’s CEO showed off the new version of the iPhone. While it offers a host of new games and web services, the new devices does NOT have a front facing video camera, nor does it support video conferencing (unless you take the “video conferencing kit” seriously…). And that’s despite the many rumors and protocol debates.
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By Sagee Ben-Zedeff | June 17th, 2008 | Filed under Innovation, Video Conferencing
Personally, I think Video Conferencing is something every enterprise, and every employee in the enterprise, can benefit from (not just the shoe-maker…). Nevertheless, it is quite obvious that different enterprises, and more specifically different employees in the enterprise, have different needs, and therefore have different needs for video communications. Due to these different needs, and also due to the different roles employees have in the enterprise, different employees use different video conferencing equipment: Top executives may use high-end, expensive video
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By Sagee Ben-Zedeff | June 3rd, 2008 | Filed under Collaboration, Video Conferencing
Video conferencing is reaching out to everyone, including the desktop. Still I am often confronted with the fact that video conferencing has been “the NEXT big thing” for more than a decade, and has yet to become a truly popular means of communication (like, for instance, the mobile phone). Researchers have found that there are a few problems - primarily psychological - that may explain the slow penetration of video conferencing into our lives, and also the reluctance of many
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By Sagee Ben-Zedeff | May 27th, 2008 | Filed under Innovation, Video Conferencing
If you have been following this blog for the past two months, you are probably well-aware of the benefits of using video conferencing, both for the organization and for the environment. With the introduction of high definition video on one hand and the virtual working place taking off (pdf), with around 100 million US workers expected to telework by 2010, the challenge of developing a solution that can suit this evolving and demanding market is not trivial. An ideal
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By Sagee Ben-Zedeff | May 22nd, 2008 | Filed under Innovation, Video Conferencing
