When it comes to the means of office communication, the tools which we use on a daily basis as part of our work, we nowadays have multiple options. However, when you carefully inspect one’s daily communication behavior, it seems that e-mail and voice (either POTS or IP voice) are still king (and Cisco’s recent acquisition of PostPath proves it). IM is the fresh prince of corporate air, while visual communications - video conferencing, in standard definition and high definition -
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By Sagee Ben-Zedeff | December 15th, 2008 | Filed under Uncategorized
No one can deny the big buzz over telepresence. But hype or revolution, it seems that telepresence vendors are focused mainly on increasing the sales of their high-end systems rather than interconnecting them to allow for cross-vendor conferencing. According to Glowpoint’s CEO Michael Brandofino, leading telepresence vendors are putting it off saying “we’ll deal with it later”, but seriously endanger the reputation of the entire technology. Cisco and HP, two of the biggest telepresence vendors, have been working with partners
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By Sagee Ben-Zedeff | August 21st, 2008 | Filed under Interoperability, Telepresence
Tsahi argued that UC, Social Media, Web 2.0 or Phone 2.0 doesn’t really exist. His argument - in the last decade only three things have changed: there’s more bandwidth, more processing power and more acceptance of IP based technologies. Although I tend to agree there is no real revolution here, just evolution, I think the basic assumption - more bandwidth, more processing power, more acceptance - is wrong, or at least should be taken in the right context. Actually, if
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By Sagee Ben-Zedeff | August 11th, 2008 | Filed under Innovation, Video Conferencing
Most of us find ourselves interacting with a contact center (previously known as “call center”) at least once a week. Most of us REALLY doing this. It doesn’t matter if the contact center belongs to your ISP, your TV cable provider, your credit card company, you bank or any retailer you want to contact - the user experience of most of us is problematic in so many ways, that it is a wonder that we are still continuing to use it.
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By Sagee Ben-Zedeff | July 29th, 2008 | Filed under Innovation, Video Applications
