Cloudy, With A Good Chance of Video Conferencing

I really liked Dave Michels’ “Cloud Series”, especially part 5, titled “Hosted Voice – Just Say No“. If you’re a novice to Cloud Computing, I strongly recommend the first 2 parts, but it’s the last part (so far) that got me thinking. In this part, Dave discusses hosted voice services, such as Vonage, and shares his concerns. His conclusion, despite the flaming nature of his title, is that hosted voice services “can make sense in several situations for many organizations”, (read more...)

By Sagee Ben-Zedeff  |  November 17th, 2009  |  Filed under Video Conferencing
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The “Call” In “Call Center” Can Be A “Video Call”

Video calling is becoming more and more common. One may argue that it hasn’t reached a critical mass yet or debate whether it needs a “killer application”, but people everyday are discovering that adding live video to their communication makes it much more personal. No matter if you’re using a desktop client (like RADVISION’s Scopia Desktop), an instant messenger (like Skype or Google Chat) or even your 3G handset, once you use video you won’t settle for less. Using video (read more...)

By Sagee Ben-Zedeff  |  January 29th, 2009  |  Filed under Innovation
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