21st Century presents: The Visual Contact Center

Most of us find ourselves interacting with a contact center (previously known as “call center”) at least once a week. Most of us REALLY doing this. It doesn’t matter if the contact center belongs to your ISP, your TV cable provider, your credit card company, you bank or any retailer you want to contact - the user experience of most of us is problematic in so many ways, that it is a wonder that we are still continuing to use it. (read more...)

By Sagee Ben-Zedeff  |  July 29th, 2008  |  Filed under Innovation, Video Applications
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VRS visually connects the deaf and hard of hearing to the world

There is a very unforgettable scene in the 2006 motion picture Babel, where the deaf teenage Japanese girl Chieko talks to her best friend using her very cool mobile phone discussing what to do later that night. Official poster from the movie Babel. You might wonder why that particular scene left such an impression on me, when other scenes from that movie are probably much more impressive. I think it’s because sitting in the cinema, then and there, I saw (read more...)

By Sagee Ben-Zedeff  |  July 22nd, 2008  |  Filed under Innovation, Video Conferencing
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