Video calls should be the way to communicate…with your bank

[This post is written by Amir Fish, RADVISION Product Manager for the interactive video applications product line] Sybase 365 Mobile Services Survey on Mobile Banking (Feb 2008) asked the top 100 banking institutions in the world what they see as the main reasons for customers not undertaking mobile banking (mBanking). Not surprising the most common reason was compatibility, meaning the interoperability with different handsets, and restrictions on the device and/or the network that the client must use in order to (read more...)

By Sagee Ben-Zedeff  |  August 7th, 2008  |  Filed under Innovation, Video Applications
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21st Century presents: The Visual Contact Center

Most of us find ourselves interacting with a contact center (previously known as “call center”) at least once a week. Most of us REALLY doing this. It doesn’t matter if the contact center belongs to your ISP, your TV cable provider, your credit card company, you bank or any retailer you want to contact - the user experience of most of us is problematic in so many ways, that it is a wonder that we are still continuing to use it. (read more...)

By Sagee Ben-Zedeff  |  July 29th, 2008  |  Filed under Innovation, Video Applications
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